My ad account is not listed

On each platform, Adplane lists the ad accounts that the login you connected can open. An account is missing when that login has no access to it, when you unchecked it on your accounts page, or when the platform did not report it. Your assistant may also say so in its own words, or relay a note from Adplane that explains which of these it is.

• You unchecked it. On your accounts page, check the account's box. Unchecked accounts are hidden from your assistant.
• A different login has access. Adplane sees only the logins you connected. If the account belongs to another Google account, Facebook login, Microsoft account or TikTok account, add that login on the accounts page, for example with Add another Google account.
• It is a Google Ads manager account. Manager accounts (MCC) are not listed themselves. The client accounts under them are, so ask for the client account by its own ID.
• Google reports it as inactive or not set up. Open the account at ads.google.com to see what it needs. Once it is active, open your accounts page and click Refresh on the Google Ads card.
• You have no role on the Meta or Microsoft Advertising account. Both list only the ad accounts your login has a role on. Ask the account's admin to add you, in Meta Business Suite (business.facebook.com) or in Microsoft Advertising, then open your accounts page. It checks for new accounts when you open it, at most every 10 minutes.
• You did not choose it on TikTok's page. TikTok shares only the ad accounts you select while you connect. Connect TikTok again from your accounts page and select the account on TikTok's page.
• Adplane could not load the list. If the note says Adplane could not load the accounts, the list is incomplete. Try again in a few minutes.